Privacy Policy
NACBACK
Effective Date: 1 September 2026
NACBACK respects your privacy and is committed to protecting the personal information you share while browsing or purchasing products from our website. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you.
1. Information We Collect
Depending on how you use our website, we may collect your name, mobile number, email address, billing and shipping address, order details, payment-related information, customer support communications, and information you voluntarily provide through forms or enquiries.
We may also automatically collect limited technical information such as IP address, browser type, device information, pages visited, and website usage data through cookies or similar technologies.
2. How We Use Your Information
To process and deliver your orders for pillows, cushions, travel pillows, chair pillows and other NACBACK products.
To communicate with you about orders, payments, shipping, returns, refunds, support and enquiries.
To improve our website, products, services and customer experience.
To prevent fraud, misuse, security incidents and unauthorized activity.
To comply with applicable laws, regulations and lawful requests.
To send promotional or marketing communications where permitted by law and where applicable consent has been provided.
3. Payments
Payments may be processed through third-party payment service providers. NACBACK does not intend to store complete payment card details on its own systems. Payment information is handled according to the applicable security practices and policies of the payment provider.
4. Cookies
NACBACK may use cookies and similar technologies to remember preferences, maintain sessions, understand website usage and improve functionality. You may manage cookies through your browser settings, although disabling some cookies may affect website functionality.
5. Sharing of Information
We may share necessary information with trusted service providers such as payment processors, logistics and delivery partners, technology providers, customer-support providers, and professional advisers. Information may also be disclosed when required by law or reasonably necessary to protect NACBACK, its customers or the public.
6. Data Security
We use reasonable administrative, technical and organizational measures to protect personal information. However, no method of transmission or electronic storage can be guaranteed to be completely secure.
7. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer service, accounting, legal and regulatory requirements.
8. Your Rights and Choices
Subject to applicable law, you may request access to, correction of, or deletion of personal information, or withdraw consent for certain communications. Requests may be subject to verification and legal retention requirements.
9. Children’s Privacy
Our website is not intended to knowingly collect personal information directly from children without appropriate parental or guardian involvement. If you believe a child has provided information improperly, please contact us.
10. Third-Party Links
Our website may contain links to third-party websites or services. NACBACK is not responsible for the privacy practices or content of third-party websites.
11. Changes to This Policy
NACBACK may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.
12. Contact Us
For privacy-related questions or requests, please contact NACBACK through the contact details published on our website.