Shipping Policy
NACBACK
Effective Date: 1 September 2026
This Shipping Policy applies to orders placed through the NACBACK website for products including pillows, cushions, travel pillows, chair pillows and related home, comfort and support products.
1. Order Processing
Orders are normally processed after successful payment confirmation. Processing time may vary depending on product availability, order volume, customization (if offered), weekends and public holidays.
2. Delivery Time
Estimated delivery timelines shown on the website are indicative and may vary by destination, courier availability, weather, public holidays, remote locations, service disruptions or other circumstances beyond NACBACK’s reasonable control.
If a specific delivery date is important, customers should contact NACBACK before placing the order.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout or communicated before order confirmation. NACBACK may offer free shipping for selected products, locations or promotional periods.
4. Delivery Address
Customers are responsible for providing a complete and accurate shipping address, recipient name and contact number. Additional charges or delays caused by an incorrect or incomplete address may be the customer’s responsibility.
5. Tracking
Where tracking is available, customers may receive a tracking number or delivery update through email, SMS, WhatsApp or other available communication channels.
6. Delayed or Undelivered Orders
If an order is delayed beyond the expected delivery window, please contact NACBACK with your order details. We may coordinate with the courier to investigate the shipment.
7. Damaged Packages
Customers should inspect the outer package at delivery where possible. If the package appears materially damaged, please document the condition with photographs and contact NACBACK as soon as possible.
8. Remote and Restricted Locations
Delivery may take longer or may not be available for certain remote, restricted or non-serviceable locations. If a courier cannot deliver to the provided address, NACBACK will contact the customer regarding available options.
9. Contact
For shipping assistance, contact NACBACK using the contact details published on our website and provide your order number.