Terms & Conditions

NACBACK

Effective Date: 1 September 2026

These Terms & Conditions govern access to and use of the NACBACK website and purchases of NACBACK products, including pillows, cushions, travel pillows, chair pillows and related products.

1. Acceptance of Terms

By accessing the website, placing an order or using our services, you agree to these Terms & Conditions and the other policies published on the website. If you do not agree, please do not use the website.

2. Product Information

NACBACK aims to provide accurate product descriptions, photographs, dimensions, colours and specifications. Minor variations may occur due to screen settings, manufacturing processes, fabric characteristics and product batches.

3. Prices and Taxes

Prices displayed on the website are subject to change without prior notice. Applicable taxes, shipping charges and other costs will be shown or communicated as required before order completion.

4. Orders and Acceptance

Placing an order constitutes an offer to purchase. NACBACK may accept, reject or cancel an order where necessary, including due to product availability, pricing errors, suspected fraud, payment issues or delivery restrictions.

5. Payment

Customers must provide valid payment information and complete payment through the payment methods offered on the website. NACBACK may use third-party payment processors.

6. Shipping and Delivery

Delivery is subject to the NACBACK Shipping Policy. Delivery estimates are not guaranteed unless expressly agreed in writing.

7. Returns, Replacements and Refunds

Returns, replacements and refunds are governed by the NACBACK Return & Refund Policy. Certain products may be non-returnable for hygiene, safety, customized-product or other legitimate reasons, where disclosed on the website.

8. User Conduct

Do not use the website for unlawful, fraudulent or abusive purposes.

Do not attempt to gain unauthorized access to the website, systems or customer information.

Do not copy, reproduce or misuse website content, images, trademarks or other intellectual property without permission.

9. Intellectual Property

All website content, including logos, brand names, product images, text, graphics and design elements, is owned by or licensed to NACBACK and is protected by applicable intellectual-property laws.

10. Limitation of Liability

To the extent permitted by applicable law, NACBACK will not be liable for indirect, incidental or consequential losses arising from use of the website or delays caused by circumstances beyond its reasonable control.

11. Force Majeure

NACBACK will not be responsible for failure or delay caused by events beyond reasonable control, including natural disasters, transport disruptions, strikes, government actions, technical failures or other unforeseen events.

12. Changes to Terms

NACBACK may update these Terms & Conditions from time to time. Continued use of the website after changes are posted constitutes acceptance of the updated terms, subject to applicable law.

13. Governing Law

These Terms & Conditions are governed by the laws applicable in India. Any dispute will be subject to the jurisdiction of the competent courts having jurisdiction over NACBACK, subject to applicable consumer-protection laws.

14. Contact

For questions regarding these Terms & Conditions, please contact NACBACK using the contact details published on the website.